THE LIGHTER / Customer information

Shipping & Payment

Everything you need to know about shipping, payment and returns.

Shipping to 40+ Countries Secure Checkout 30-Day Returns

Shipping

Shipping to 40+ countries from Ukraine.

We ship to more than 40 countries from our warehouse in Lviv, Ukraine.

Orders are dispatched every business day by 6:00 PM (Ukraine time), excluding weekends and public holidays.

International orders are shipped with Ukrposhta. After arriving in the destination country, your package may be transferred to a local carrier for final delivery.

Once your order ships, you will receive a shipping confirmation with a tracking number. Tracking updates may take some time to appear after the package is handed over to the carrier.

Delivery times vary by destination, customs processing, and local carrier.

Customs & Import Fees

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country. Any applicable charges are determined by local customs authorities.
Any applicable customs charges are the responsibility of the recipient.

Payment

Secure online checkout.

We accept major credit and debit cards, digital wallets, and secure online payment methods.

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Discover

Payments are processed securely through our payment providers.

Returns

A 30-day return window.

You may request a return within 30 calendar days of receiving your order.

Items must be returned in their original condition with all included accessories and packaging.

Order Issues
We're here if something goes wrong.

If your order arrives damaged, is lost in transit, or you receive the wrong item, please contact us with your order number and photos if applicable. We'll review the issue and help arrange an appropriate solution.