Refund & Warranty Policy

You may request a return within 30 calendar days of receiving your order.

Return conditions

Returned items must be in their original condition and include all accessories and packaging supplied with the product. We may ask for your order number and photos before authorizing a return.

To request a return, contact us at photolihtar@gmail.com before sending the item back. We will provide return instructions.

Damaged, incorrect, or lost orders

If your order arrives damaged, you receive the wrong item, or the parcel is lost in transit, contact us as soon as possible with your order number and supporting photos where applicable. We will review the case and help arrange an appropriate solution.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected. The time it takes for the refund to appear depends on your bank or payment provider.

Original shipping costs and return shipping costs may be non-refundable unless the return is caused by an error on our side or the item is defective, damaged, or incorrect.

Warranty

THE LIGHTER products include the warranty period stated on the relevant product page. Our current light models are listed with a 12-month warranty.

If you experience a product issue during the warranty period, contact us with your order number, a description of the problem, and photos or video where helpful. We will review the issue and provide the next steps.

This policy does not limit any mandatory consumer rights that may apply under the laws of your country.